Privacy Policy

Harlow New York operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Harlow New York is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.

  • Account information including your username, password, security questions, preferences, and settings.

  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel and your past transactions.

  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.

  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

  • Automatically through the Services, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.

  • From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.

  • From our partners or other third parties.

How We Use Your Personal Information

Provide, Tailor, and Improve the Services

We use your personal information to provide you with the Services, including to perform our contract with you, process payments, fulfill orders, remember your preferences, send account-related notifications, process purchases, returns, exchanges, create and manage your account, arrange shipping, facilitate returns and exchanges, enable reviews, and create a personalized shopping experience.

Marketing and Advertising

We use your personal information for marketing and promotional purposes, such as sending marketing communications by email, text message, or postal mail, and displaying advertisements for products or services that may interest you.

Security and Fraud Prevention

We use your personal information to authenticate your account, provide a secure shopping experience, detect and prevent fraudulent or illegal activity, protect public safety, and secure our Services.

Communicating with You

We use your personal information to provide customer support, respond to inquiries, and maintain our relationship with you.

Legal Reasons

We use your personal information to comply with applicable laws, respond to legal requests, participate in legal proceedings, and enforce our terms and policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:

  • With Shopify, vendors, and service providers who perform services on our behalf (such as payment processing, analytics, customer support, fulfillment, and shipping).

  • With business and marketing partners to provide marketing services and advertisements.

  • When you direct us or consent to the disclosure.

  • With affiliates within our corporate group.

  • In connection with a business transaction such as a merger, acquisition, or bankruptcy.

  • To comply with legal obligations or protect our rights and Services.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit through the Services may be transmitted to and shared with Shopify and third parties located in countries other than your country of residence.

To learn more about how Shopify uses your personal information, please review Shopify's Privacy Policy and Privacy Portal.

Third-Party Websites and Links

The Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of these external websites and encourage you to review their privacy policies.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

Security and Retention of Your Information

While we implement reasonable security measures to protect your personal information, no security system is completely secure. We retain personal information only as long as necessary for business, legal, and operational purposes.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

  • Right to Access / Know

  • Right to Delete

  • Right to Correct

  • Right of Portability

  • Right to Manage Communication Preferences

You may exercise these rights by contacting us.

Complaints

If you have concerns or complaints about how we process your personal information, please contact us using the details provided below.

International Transfers

Your personal information may be transferred to, stored, and processed in countries outside your country of residence.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

Contact

If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise your rights, please contact us at:

Email: info@harlow-nyc.com

Store Name: Harlow New York