Refund Policy
Is it possible to return my order?
Yes, returns are possible under the conditions outlined below.
If you are not satisfied with the items you have ordered, you have the option to return them within 30 days of receiving your order. However, please ensure that the order meets the following conditions to qualify for a return:
• All items must be in their original condition, including all components, packaging, and accessories. The product must be returned in the same condition as received.
• Products must be handled with care. Any damage caused by improper handling will not be accepted.
• Hygiene-sensitive products (such as underwear or swimwear) cannot be returned unless they are defective or damaged upon arrival.
• If a product is defective upon receipt, please notify us immediately and provide a photo showing the defect.
• Return shipping costs are the responsibility of the customer unless otherwise stated below.
• We will acknowledge your return request within 7 working days, provided all return conditions are met.
Important Notice
We reserve the right to refuse returned items if they show signs of use, damage, wear, or improper handling. Products that do not meet the conditions above may not be eligible for a refund.
How to Return Your Order
To initiate a return, please send an email to:
📧 info@harlow-nyc.comPlease include the following information:
• Order number
• Reason for the return request
• Photo of the product (if applicable)
• Your full name and address
Once we receive your request, we will provide you with the appropriate return instructions and return address. Please do not send items back without prior approval, as unauthorized returns may not be accepted.
Please note that the customer is responsible for return shipping costs unless the return is approved due to a damaged, defective, or incorrect item.
Return Shipping Costs
Return shipping costs are the responsibility of the customer. The amount depends on the courier or shipping service selected by the customer.
The only exception applies when:
• The item arrives damaged;
• The item is defective upon delivery; or
• The wrong item was sent due to an error on our part.
In these cases, we will cover the return shipping costs, provided the issue is reported within a reasonable timeframe after delivery and supported by photographic evidence.
We reserve the right to review all claims before approving any shipping reimbursement.
Cancellation Policy (Right of Withdrawal)
You have the right to cancel your order within 30 days from the date you or a designated third party receives the goods.
Please note that orders are processed quickly. Once an order has been shipped, it can no longer be cancelled and must instead be returned after delivery in accordance with this policy.
If you need to make a change to your order, such as a size or colour adjustment, please contact us as soon as possible. While we will do our best to assist, changes cannot be guaranteed once processing has begun.
To request a cancellation or return, please contact:
📧 info@harlow-nyc.comImportant Shipping Information
Delivery times may vary depending on destination, customs procedures, carrier delays, and other factors beyond our control. Shipping delays do not qualify as grounds for order cancellation once an item has been dispatched.
If your order is already in transit, please wait until it is delivered and then contact us to arrange a return if desired.
Consequences of Withdrawal
Once the returned goods have been received and inspected, we will process any approved refund within 30 days.
Refunds will be issued using the same payment method used for the original purchase unless otherwise agreed.
Original shipping charges are non-refundable unless the return is the result of our error, a defective item, or an incorrect shipment.
Contact Information
For any questions regarding returns, refunds, or cancellations, please contact: