Shipping Policy
Free Delivery
We offer free shipping on all orders, with no minimum purchase required. Every order is delivered directly to your doorstep at no additional cost.
Shipping Method
For deliveries within South Africa, orders are typically shipped using trusted local and international courier partners.
Depending on your location and product availability, we may use different shipping carriers to ensure the fastest and most reliable delivery service. This will never result in additional charges for the customer.
Processing Time
Orders are generally processed within 1–3 business days. During this time, your order is prepared, quality-checked, and packaged before shipment.
• Orders placed Monday through Friday are usually processed within 1 business day.
• Orders placed on weekends or public holidays may require additional processing time.
Delivery Time
Once your order has been dispatched, estimated delivery is typically between 6–10 business days.
Please note that delivery times are estimates and may vary depending on destination, customs clearance procedures, seasonal demand, and courier operations.
Incorrect Address Disclaimer
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an incorrect address has been provided, please contact us immediately at:
While we will do our best to assist, we cannot guarantee address changes once an order has entered processing or has been shipped.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, allowing you to monitor the progress of your delivery.
Important Notice
Delivery times are estimates only and are based on normal business conditions. Delays may occasionally occur due to circumstances beyond our control, including but not limited to:
• Customs inspections and clearance procedures
• Public holidays
• Severe weather conditions
• Transportation disruptions
• Industrial actions or strikes
• High seasonal order volumes
• Other unforeseen logistical events
Harlow New york is not liable for delays caused by external factors once an order has been handed over to the shipping carrier.
Contact Information
If you have any questions regarding shipping or delivery, please contact our customer support team: